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unable to setup the Ubiquiti USG with Nucleus Connect

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Valued Commentator

unable to setup the Ubiquiti USG with Nucleus Connect

Hi,

 

I bought a Ubiquiti USG router. I tried to setup it up with the nucleus connect. with dhcp.

 

I am unable to get the internet connect with the settings. Can you kindly advise.

3 REPLIES 3
Administrator

Re: unable to setup the Ubiquiti USG with Nucleus Connect

Hi @simxtravel 

 

I'll be honest that we don't officially provide support for third party devices like this. 

 

What I am reading from your post is that you've connected the Unifi USG to the ONT and you're not getting internet connectivity. 

 

What's the light status on the ONT? Is it seeing ethernet activity from the Unifi USG?

Were you able to get DHCP to assign an IP and DNS to you? 



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Valued Commentator

Re: unable to setup the Ubiquiti USG with Nucleus Connect

Hi,

I am unable to get a DHCP assigned to the device
Administrator

Re: unable to setup the Ubiquiti USG with Nucleus Connect

@simxtravel 

 

Sorry I couldn't be anymore help since this is a pretty advanced hardware 

I read a little on some forums and a user pointed to port security not allowing DHCP packets through and another said it was the VLAN configuration 

 

Hopefully you'll find an answer!



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy