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unable to access certain website

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Esteemed Commentator

unable to access certain website

im unable to access the below website on both my mobile and laptop. both starhub ISP. 

tried using other telcos... and was able to access. so i believe the problem lies with starhub. 

 

www.thaprachan.com

 

can anyone advise? 

8 REPLIES 8
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Alumni (Retired)

Re: unable to access certain website

Hi @wayn33, may I know if you've tried clearing your cache and/or another browser? As well as restarting your router and ONT/modem? Do these help at all? If not, please send me a PM with the subscriber's name, NRIC/FIN, mobile and email for further assistance. Thank you. 

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Esteemed Commentator

Re: unable to access certain website

hi diane tried clearing history and cahce. but doesnt work. 

 

unaccessible on 4 devices (laptop and mobile), all on starhub wifi and mobile data. 

 

Friends using other telco were able to access. dropping u a PM  

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Esteemed Commentator

Re: unable to access certain website

still not resolve. 

issue outstanding 

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Alumni (Retired)

Re: unable to access certain website

Hi wayne33, we're still looking into this for you. Hang tight.

- Sal
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Esteemed Commentator

Re: unable to access certain website

thanks for the update... 

 

i think u guys fix it. the website is both accessible via starhub fibre and mobile data. 

 

thanks~

 

 

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Esteemed Commentator

Re: unable to access certain website

Website cant be access again.

Same error message
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Community Relationship Manager

Re: unable to access certain website

Let us check on this, we'll get back to you as soon as possible. 

Veteran

Re: unable to access certain website


@wayn33 wrote:

im unable to access the below website on both my mobile and laptop. both starhub ISP. 

tried using other telcos... and was able to access. so i believe the problem lies with starhub. 

 

www.thaprachan.com

 

 


You can confirm this yourself using this site below:

http://www.kloth.net/services/nslookup.php

 

Just key in the domain as www.thaprachan.com  then for dns server, use the public ones like 8.8.8.8 (google) or 9.9.9.9 (quad9) or 208.67.222.222 (opendns).

 

DNS server handling your query: 8.8.8.8
 DNS server's address:	8.8.8.8#53
 
 Non-authoritative answer:
 Name:	www.thaprachan.com
 Address: 103.246.17.28