I have an ongoing saga with Starhub. In August of 2019 I switched my TV from cable to broadband, however on that date the technician accidentally signed me up for Fibre broadband as well (I am using M1 Fibre broadband). I didn't realize this until my November bill, but I was being charged for fibre broadband for several months.
In December I pointed this out to Starhub and they recognized their mistake and cancelled my fibre broadband, charging me a cancellation/early termination fee and a few month later refunding it. In the meantime they said they will work on refunding me the monthly fees charged to my account.
After 3-4 interactions with phone representatives/desk representatives it is May 2020 and I just recieved a call mentioning that they are only authorized to "partially" refund me for the service they admith they accidentally charged me for. It makes no sense why I should pay for their error. I am sure if I am late paying their bills, they will cancel my service, but if I am waiting on a refund they can take all their time!!
Has anyone else had an experience like this? Does anyone know who to speak to in Starhub or a way to assist me in getting this finally resolved?