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slow or intermittent connection

New Commentator

slow or intermittent connection

Hi Starhub, 


For the past few weeks, wifi or braodband has been ridiculously slow all day (and more so in the evening) - it took me more than five minutes to load any website• Slow or intermittment speed remains despite resetting the router. Please help. Thanks. 


Alumni (Retired)

Re: slow or intermittent connection

Hi @ tabitha80


Quick check - have you tested the connection using a LAN cable to your laptop/PC to see if the issues recur after a restart of your modem/ONT and router?


If this doesn’t help, send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll be in touch.

- Amy