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only getting 100mbps on 1000mbps contract

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New Commentator

only getting 100mbps on 1000mbps contract

Hi all,

 

Currently I am only getting max 90mbps download and upload when testing on speedtest.

 

My current setup is: Lan port from wall > Linksys EA8100 > ethernet cable > computer.

 

I have tried bypassing my router and connecting my ethernet cable straight from my computer to the lan port on my wall but im still getting the same speed. Same goes for wifi.

 

2 REPLIES 2
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Moderator

Re: only getting 100mbps on 1000mbps contract

Hi @sipth, I'm sorry you're having issues with your internet speed. I highly suggest that you contact our Customer Care Support team on Facebook or Twitter as this will require us to access your account and reset your back end settings. 

 

 

~ Carla
New Commentator

Re: only getting 100mbps on 1000mbps contract

try using a direct LAN cable to the veONT(nucleus connect) instead - this is to isolate if its your LAN cable issue(internal cabling issue). also make sure your LAN cable is CAT5E and above. do check your device if it does support 1GB speed aswell. cheers!