Hi there, I just change to starhub 1gpbs fibre plan during COMEX fair and the router setup was just completed an hour ago.
However I am having an extremely slow loading time for most of the websites including gmail, facebook, and sites like netflix and hbo go are not working at all. The only thing that works normal is this starhub community page and youtube.
The speed test shows good connection but it is not reflected in my surfing experience.
I didn't have such problem when using Singtel's fibre, seeking your assistance on this.
Hi there ernestlai5,
Thank you for contacting us. As this requires us to refer to your account details, please direct your query over to Facebook Messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.
Apologies for any inconvenience this may have caused as we've stopped processing account related matters on StarHub community.
I’m in same situation as yours.
Pls let me know if your issue is fixed and on the resolution.
Hi Madhubabu, you can send us a PM at
http://m.me/starhub so we can look into your query -Anne
Hello all, My issue resolved now after starhub technician visit and troubleshooting.
Hi ernestlai5, can you please try to reboot your equipment? If this recurs and you're available at home now, please contact our Technical team directly at 1633 so they can provide you with the dedicated technical assistance you need to review the issue. Thank you! -Angela
have resolved the issue after getting the starhub tech to come diagnose. Issue was router settings - IPv6 have to be turned off. Speed wise, getting around 300mbps after successfully connecting to 5Ghz. Starhub tech was friendly and happy to help, appreciate that