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just changed to 1gbps fibre but can't access a lot of web pages

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Senior Commentator

just changed to 1gbps fibre but can't access a lot of web pages

Hi there, I just change to starhub 1gpbs fibre plan during COMEX fair and the router setup was just completed an hour ago.

 

However I am having an extremely slow loading time for most of the websites including gmail, facebook, and sites like netflix and hbo go are not working at all. The only thing that works normal is this starhub community page and youtube.

 

The speed test shows good connection but it is not reflected in my surfing experience.

 

I didn't have such problem when using Singtel's fibre, seeking your assistance on this.

 

Thanks!

7 REPLIES 7
Customer Service

Re: just changed to 1gbps fibre but can't access a lot of web pages

Hi there ernestlai5,

Thank you for contacting us. As this requires us to refer to your account details, please direct your query over to Facebook Messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

Apologies for any inconvenience this may have caused as we've stopped processing account related matters on StarHub community.

Thank you!

 

-- Aries

Valued Commentator

Re: just changed to 1gbps fibre but can't access a lot of web pages

Hi bro,

 

I’m in same situation as yours.

 

Pls let me know if your issue is fixed and on the resolution.

 

Thanks.

Customer Service

Re: just changed to 1gbps fibre but can't access a lot of web pages

Hi Madhubabu, you can send us a PM at
http://m.me/starhub so we can look into your query -Anne

Valued Commentator

Re: just changed to 1gbps fibre but can't access a lot of web pages

Hello all, My issue resolved now after starhub technician visit and troubleshooting.

Senior Commentator

Re: just changed to 1gbps fibre but can't access a lot of web pages

thanks for sharing the update bro. I will call the technician asap.

Do you recall what the technician did to troubleshoot and how long did it take?

Thanks!
Customer Service

Re: just changed to 1gbps fibre but can't access a lot of web pages

Hi ernestlai5, can you please try to reboot your equipment? If this recurs and you're available at home now, please contact our Technical team directly at 1633 so they can provide you with the dedicated technical assistance you need to review the issue. Thank you! -Angela

Senior Commentator

Re: just changed to 1gbps fibre but can't access a lot of web pages

have resolved the issue after getting the starhub tech to come diagnose. Issue was router settings - IPv6 have to be turned off. Speed wise, getting around 300mbps after successfully connecting to 5Ghz. Starhub tech was friendly and happy to help, appreciate that