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ipv6 error (awful customer service)

Trusted Commentator

ipv6 error (awful customer service)

Ever since last Monday (25/6/18) I noted my network service became unstable. Then I called 1633, waited for about 1 hour and finally got someone answer. Helped me to do a reset at their side, and the IPv4 service was settled. However my IPv6 was then not able to connect

 

Then I called starhub every day, they keep asking me to send a screenshot of the error message, which I've sent! And until now the problem still persist!

 

For the past three days they called me once a day asking me why they never receive my screenshot, which I've already sent out, AND already got their reply.

 

Such an awful service! the helpdesk is really useless and I'm very disappointed

2 REPLIES 2
Alumni (Retired)

Re: ipv6 error (awful customer service)

Hi Door

 

That's not the way we want you to feel. Let me get this sorted out for you. Can you provide me your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

Trusted Commentator

Re: ipv6 error (awful customer service)

Can you PLEASE simply check with your engineer about how many IPv6 issues are there? Can you reply them one by one?

Ridiculus!