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fibre broadband, can connect but cannot surf net

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Senior Commentator

fibre broadband, can connect but cannot surf net

Have been having this problem these few weeks. Laptops and handphone can connect to the wireless. But cannot surf net. Called once, person told me these is no ip address. Then somehow issue solved next day. I am getting tired of having to call again and again.
1 ACCEPTED SOLUTION

Accepted Solutions
Hub Expert
Solution

Re: fibre broadband, can connect but cannot surf net

If you need to switch the devices off, I suggest switching them back on in the following order:
First, switch on the ONT. Wait for the light to go green. This takes less than a minute.
THEN switch on the router.

- Varun.
My posts represent ONLY my own opinions.

View solution in original post

4 REPLIES 4
Hub Master

Re: fibre broadband, can connect but cannot surf net

Hi shamu

Are you still facing the issue?
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Home is where the ♥ is
Senior Commentator

Re: fibre broadband, can connect but cannot surf net

Hi Kai Boon,

I can surf the net now. I don't know how they resolved it. But just suddenly, internet is working again. I always switch off the power whenever I go out, now because of this problem, I don't dare to switch off power, which is not good. Do you have a solution?

Thank you. Smiley Happy
Hub Master

Re: fibre broadband, can connect but cannot surf net

Switching off your devices should not pose any problem.
========================================
Home is where the ♥ is
Hub Expert
Solution

Re: fibre broadband, can connect but cannot surf net

If you need to switch the devices off, I suggest switching them back on in the following order:
First, switch on the ONT. Wait for the light to go green. This takes less than a minute.
THEN switch on the router.

- Varun.
My posts represent ONLY my own opinions.

View solution in original post