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fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

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Valued Commentator

fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Hi,

Im currently subscribed to starhub's 1gbps fibre plan.

Using an AC3200 router with b/ g/ n/ ac wifi network.

Laptop is connected to router via 5Ghz wifi in ac network

I SHOULD be reaching around 400~600mpbs considering the fibre plan and the wifi router+laptop wifi chip capabilities.

However I am only reaching 90mbps on ookla speed test for both upload and download speeds.

It seems a lot of people are going through the same issue on this community so I suppose starhub should have an easy fix for this?

 

 

Thanks

20 REPLIES 20
Alumni (Retired)

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Hi bysarah

 

Does restarting your modem/ONT and router help resolve the issue at all? 

Esteemed Commentator

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Same same but different.

 

Paying for 1000Mbps but the download speed is really shambolic...

 

case: 1-247181478104

Alumni (Retired)

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Hi Ch7

 

Sorry that you feel this way. Can I check if restarting your modem/ONT and router help resolve the issue at all? 

Honored Contributor

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

SH BB 04 Jul 2018 Old Interface.jpgSH BB Old Interface Slide 2.jpgSH BB Old Interface Slide 3.jpg

Honored Contributor

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

I'm glad I'm not the only one. It happens last Saturday and still having this problem.

 

The Customer Care and Technician can't do much.

 

Please note that the above is using the following Starhub SpeedTest :

 

http://broadbandspeedtest.starhub.com/speedtestv3.1/

 

If you use the following :

 

http://broadbandspeedtest.starhub.com/

 

YOU HAVE TOTALLY OPPOSITE RESULT !!

 

First, there is a problem with the speed of the Fibre BroadBand. Then there is a problem with the speed test. The technician came but also couldn't explain why and it is still not solved !!

 

My Case No 1-248824074369

 

Yesterday afternoon, someone called and said will get back to me but till now..., NO SOUND NO PICTURE... This is frustrating ....

Esteemed Commentator

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

If it did, i won't be posting here.
Grand Guru

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Hi  All,

 

Let me explain on this speedtest result why it is so low.

Currently there is some issues on this which is due to Flash version 30.

 

For better understand please refer to

> If you have slow download throughput to StarHub Speedtest

The solution indicated in the link above which may not easy to install and setup, as i am unable to.

 

 

However there is an alternative method which i am using.

Ookla Speedtest App for your Desktop  - which is HTML5 based for the desktop app.

Please note that it is like similar to mobile Ookla speedtest App.

(Note that it may include the setup additional software related to Microsoft.)

 

So far in my speedtest result are Download 684mbps and Upload 960mbps.

 

Ookla Speedtest App Desktop.JPGOokla Speedtest App

Regards.

 

 

@Priya_R  - Please take note.

 

Thanks.

 

Esteemed Commentator

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

@eric3743,

 

https://community.starhub.com/t5/Fibre-BroadBand/If-you-have-slow-download-throughput-to-StarHub-Spe.... This was highlighted 3 weeks ago and last sunday StarHub technical support still advised me to use http://broadbandspeedtest.starhub.com/speedtestv3.1/.... interesting...

 

Using Ookla Desktop App on Wifi

 

starhub.wifi1.png

Alumni (Retired)

Re: fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Hi Sky Wen

 

Can I check if restarting the modem/ONT and router help resolve the issue at all?