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contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

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Honored Commentator

contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

 
15 REPLIES 15
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Honored Commentator

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

Can any technician solve the problem for me. sometime can't open the internet link. slower than my phone data speed from M1.
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Honored Commentator

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

now i do the speed test, reach 200mbps, but still far from my contract 1000mbps. and i am doing massive research work, many time only many link to do compare. still not reach my contract speed. do i still need to pay for this 1000mbps monthly amount or what?

 

anyone encounter same problem with me?? please share

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Honored Commentator

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

drop below 100mbps now, couldn't even open internet search...sigh.....

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Alumni (Retired)

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

Hi @yewenjuan, may I know if you've tried restarting your router and ONT? Does that help? Also, are you on wifi or a cabled connection? - Diane

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Honored Commentator

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

hi, tried turn off and refresh router two times, and reset the router one time. not use. something may be wrong here. just now test, only 200mbps. very slow.

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Community Manager

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

Noted on your concerns, please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you.- Josephine

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Honored Commentator

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

Hi, my name : ye wenjuan, IC number Smiley Frustratedxxxxxx, my address: xxxxx

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Community Manager

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

Hi wenjuan, 

 

I've edited out your details in order to protect your privacy. Please send me a Private Message with the instead so that I can assist you further. Thank you - Josephine

 


How to send a PM (Private Message) on StarHub Community?

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Honored Commentator

Re: contract 1000mbps fibre broadband, only receive 50 mbps downloading speed

hi, checked many times from modern port 1 direct connect to my computer, do three time test from broadbandspeedtest.starhub.com.  result shows less than 400mbps one time, less than 300mbps one time, less than 200mbps one time.

 

need to send technician to come and check. i need to work, if keep it like this way, i can't even do my work. so furious up to now, few days. can't even get sleep well. worry so much.

 

please help.