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cannot check out when trying to upgrade fibre broadband online

Senior Commentator

cannot check out when trying to upgrade fibre broadband online

cannot check out when trying to upgrade fibre broadband online... it keeps requesting to review order and can never checkout. Did anyone face the same issue and advise?

3 REPLIES 3
Grand Guru

Re: cannot check out when trying to upgrade fibre broadband online

Hi,

 

Upgrade usually means to upgrade to a higher plan than the current plan.

 

There is no upgrade on the same plan.

To upgrade to a lower plan means termination is required.

 

For recontract to current plan, the existing plan should be completed 21 months of contract period.

 

 

i am not starhub staff.

Highlighted
Senior Commentator

Re: cannot check out when trying to upgrade fibre broadband online

thanks. I am indeed staying with current plan but my contract ends on 15
April and should be eligible for re-contract. perhaps i will try after 15
April for the online promotion/recontract to work...
Alumni (Retired)

Re: cannot check out when trying to upgrade fibre broadband online

Hi @ zipzykk

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check. 

- Amy