Hi Starhub ,
I received my latest internet bill in web email , then I saw the amount was wrong !
So I checked my Service Agreement which is wrong !
( Switch from Cable to Fibre 1Gbps)
it is S$19.90 monthly for 24 months , not S$29.90 monthly .
(Completed Activation on Dec 10)
I will not pay the bill unless you fix it .
SMS code : 1a2
NC Sales Order# : 1105692527
Sales Person : SH Con Sales, Inb Ng Yeh Yee Jacob - YYJNG
the letter stated S$19.90 monthly ,but my contract is S$29.90 monthly ?
also , why is my non-contract price S$69.90 monthly ?
your non-contract price now is S$39.90 monthly .
hi simonN ,
I trust you that my contract has been corrected to S$19.90/month .
I have paid S$19.90 to Starhub for Dec and S$19.90 for Jan .
Hi Starhub .
you did not fix the contract and bill !
it is still $29.90/month , instead of $19.90/month
According to my calculations , after paying $19.90 in Dec and $19.90 in Jan ,
this month I only need to pay $14.30 . ($5 reward points , $0.60 pro-rated from cable)
but you sent me a bill of $39.37 !
I'm not going to pay a cent more , until you fix this mess .
Hi Jovenn, I saw your PM. I'll get in touch with you via PM.
this is the breakdown of the correct bill amount :
Nov 2018 : Starhub Bill = $22.90 (Cable 200M)
Correct Bill = $22.90
Paid = $22.90
Dec 2018 : Starhub Bill = $29.90 + $1.40 pro-rated = $31.30 (Fibre 1000M)
Correct Bill = $19.90 - $0.60 pro-rated = $19.30
Paid = $19.90
Jan 2019 : Starhub Bill = $29.90 (Fibre 1000M)
Correct Bill = $19.90
Paid = $19.90
Feb 2019 : Starhub Bill = $22.97 - $5 reward points = $17.97 (Fibre 1000M)
Correct Bill = $19.90 - $5 reward points = $14.90
So to fix this mess , Mar 2019 bill should be $14.90 + $19.90 - $0.60 = $34.20
Apr 2019 onwards , bill should be $19.90
Best Solution :
1. Delete the wrong contract ($29.90/month for 24 months)
2. Enter the correct contract ($19.90/month for 24 months) , starting from 15 March 2019 .
3. Add one-time credit of $39.37 to clear outstanding balance error .
(I already paid $19.90 two times for Dec/Jan)