StarHub Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong Service Agreement - Switch from Cable to Fibre

Respected Contributor

Wrong Service Agreement - Switch from Cable to Fibre

Hi Starhub ,

 

I received my latest internet bill in web email , then I saw the amount was wrong !

So I checked my Service Agreement which is wrong ! 

( Switch from Cable to Fibre 1Gbps)

 

it is S$19.90 monthly for 24 months , not S$29.90 monthly .

(Completed Activation on Dec 10)

 

http://imgur.com/KqmLQeZ.jpg

 

   

I will not pay the bill unless you fix it .

 

 

SMS code : 1a2

NC Sales Order# : 1105692527

Sales Person : SH Con Sales, Inb Ng Yeh Yee Jacob - YYJNG 

Billing Account:1.15212886

 

8 REPLIES 8
Community Manager

Re: Wrong Service Agreement - Switch from Cable to Fibre

Hi jovenn, we've PM you.

Respected Contributor

Re: Wrong Service Agreement - Switch from Cable to Fibre

the letter stated S$19.90 monthly ,but my contract is S$29.90 monthly ?

 

https://i.imgur.com/6NCX0mg.jpg

 

also , why is my non-contract price S$69.90 monthly ?

your non-contract price now is S$39.90 monthly .

 

https://www.starhub.com/personal/store/broadband/browse/products/1gbps-fibre-broadband--3990month_10...

 

Respected Contributor

Re: Wrong Service Agreement - Switch from Cable to Fibre

hi simonN ,

 

I trust you that my contract has been corrected to S$19.90/month .

 

I have paid S$19.90 to Starhub for Dec and S$19.90 for Jan .

Respected Contributor

Re: Wrong Service Agreement - Switch from Cable to Fibre

Hi Starhub .

you did not fix the contract and bill !

it is still $29.90/month , instead of $19.90/month

According to my calculations , after paying $19.90 in Dec and $19.90 in Jan ,
this month I only need to pay $14.30 . ($5 reward points , $0.60 pro-rated from cable)

but you sent me a bill of $39.37 !
I'm not going to pay a cent more , until you fix this mess .

Community Manager

Re: Wrong Service Agreement - Switch from Cable to Fibre

Hi Jovenn, I saw your PM. I'll get in touch with you via PM.



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Respected Contributor

Re: Wrong Service Agreement - Switch from Cable to Fibre

this is the breakdown of the correct bill amount :

 

Nov 2018 : Starhub Bill = $22.90 (Cable 200M)

                  Correct Bill = $22.90

                  Paid = $22.90

 

Dec 2018 : Starhub Bill = $29.90 + $1.40 pro-rated = $31.30 (Fibre 1000M)

                  Correct Bill = $19.90 - $0.60 pro-rated = $19.30

                  Paid = $19.90

 

Jan 2019 : Starhub Bill = $29.90 (Fibre 1000M)

                  Correct Bill = $19.90

                  Paid = $19.90

 

Feb 2019 : Starhub Bill = $22.97 - $5 reward points = $17.97 (Fibre 1000M)

                  Correct Bill = $19.90 - $5 reward points = $14.90

 

So to fix this mess , Mar 2019 bill should be $14.90 + $19.90 - $0.60 = $34.20

                                Apr 2019 onwards , bill should be $19.90 

 

Respected Contributor

Re: Wrong Service Agreement - Switch from Cable to Fibre

Best Solution :

 

1. Delete the wrong contract ($29.90/month for 24 months)

 

2. Enter the correct contract ($19.90/month for 24 months) , starting from 15 March 2019 .

 

3. Add one-time credit of $39.37 to clear outstanding balance error .

    (I already paid $19.90 two times for Dec/Jan)

Community Manager

Re: Wrong Service Agreement - Switch from Cable to Fibre

Hi jovenn

 

I see your PM and will reply you there.

 

- Amy