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Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

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Esteemed Contributor

Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

Correct Contract = $19.90/month :

 

0.jpg

 

Error Contract from Starhub = $29.90/month :

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Contributor
Solution

Re: Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

-------------------------------------------------------------------------------------------------------------

 

Nov 2018 : Starhub Bill = $22.90 (Cable 200M)

                  Correct Bill = $22.90

                  Paid = $22.90

 

-------------------------------------------------------------------------------------------------------------

 

Dec 2018 : Starhub Bill = $29.90 + $1.40 pro-rated = $31.30 (Fibre 1000M)

                  Correct Bill = $19.90 - $0.60 pro-rated = $19.30

                  Error A = $12.00

 

 

Jan 2019 : Starhub Bill = $29.90 (Fibre 1000M)

                  Correct Bill = $19.90

                  Error B = $10.00

 

 

Feb 2019 : Starhub Bill = $22.97 - $5 reward points = $17.97 (Fibre 1000M)

                  Correct Bill = $19.90 - $5 reward points = $14.90

                  Error C = $3.07    

 

 

Mar 2019 : Starhub Bill = $4.93 (Fibre 1000M)

                  Correct Bill = $19.90

                  Error D = -$14.97  

 

-------------------------------------------------------------------------------------------------------------

 

Total Error (A + B + C + D)

= $12.00 + $10.00 + $3.07 - $14.97 

= $10.10

 

-------------------------------------------------------------------------------------------------------------

 

So to fix this mess , Apr 2019 bill should have a one-time credit of $10.10

 

5 REPLIES 5
Esteemed Contributor

Re: Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

Dec Bill :

 

1.JPG

 

Dec 2018 : Starhub Bill = $29.90 + $1.40 pro-rated = $31.30 (Fibre 1000M)

                  Correct Bill = $19.90 - $0.60 pro-rated = $19.30

                  Error A = $12.00

 

 

Esteemed Contributor

Re: Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

Jan Bill :

 

2.JPG

 

Jan 2019 : Starhub Bill = $29.90 (Fibre 1000M)

                  Correct Bill = $19.90

                  Error B = $10.00

Esteemed Contributor

Re: Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

Feb Bill :

 

3.JPG

 

11.JPG

 

Feb 2019 : Starhub Bill = $22.97 - $5 reward points = $17.97 (Fibre 1000M)

                  Correct Bill = $19.90 - $5 reward points = $14.90

                  Error C = $3.07    

Esteemed Contributor

Re: Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

Mar Bill :

 

4.JPG

 

Mar 2019 : Starhub Bill = $4.93 (Fibre 1000M)

                  Correct Bill = $19.90

                  Error D = -$14.97  

Esteemed Contributor
Solution

Re: Wrong Fibre Internet Bill for - Dec Jan Feb Mar !

-------------------------------------------------------------------------------------------------------------

 

Nov 2018 : Starhub Bill = $22.90 (Cable 200M)

                  Correct Bill = $22.90

                  Paid = $22.90

 

-------------------------------------------------------------------------------------------------------------

 

Dec 2018 : Starhub Bill = $29.90 + $1.40 pro-rated = $31.30 (Fibre 1000M)

                  Correct Bill = $19.90 - $0.60 pro-rated = $19.30

                  Error A = $12.00

 

 

Jan 2019 : Starhub Bill = $29.90 (Fibre 1000M)

                  Correct Bill = $19.90

                  Error B = $10.00

 

 

Feb 2019 : Starhub Bill = $22.97 - $5 reward points = $17.97 (Fibre 1000M)

                  Correct Bill = $19.90 - $5 reward points = $14.90

                  Error C = $3.07    

 

 

Mar 2019 : Starhub Bill = $4.93 (Fibre 1000M)

                  Correct Bill = $19.90

                  Error D = -$14.97  

 

-------------------------------------------------------------------------------------------------------------

 

Total Error (A + B + C + D)

= $12.00 + $10.00 + $3.07 - $14.97 

= $10.10

 

-------------------------------------------------------------------------------------------------------------

 

So to fix this mess , Apr 2019 bill should have a one-time credit of $10.10