Are you on wired or wireless connection?
Can you tell me of the LED status of the Huawei Home Gateway and ONT?
Hi I'm on wireless . All my isotherms devices such as iMac, iPad , iPhone, laptop don't have any problem. The led status on my ONT and router is green
Please provide with your details via http://bit.ly/StarHubCares. I will arrange for my team to assist you further on this matter.