What is going on with your Fibre broadband services?

[Derrick Koh]

Eric advised is way much better than SH.

[Lawrence]

Hi CSS 

Do you encounter unstable connection using your wireless connection on your equipments even when you are within line of sight of the router?

If yes, I will suggest you might want to hard reset your router, upgrade your firmware (if applicable and possible) and reconfigure your wireless setting to check whether does problem persist. 

If no, likely cause is due to a poor wireless signal transmission which may arise the intermittent connecting which you are encountering issue. Personally, some recommendation for your consideration. 

1. Relocating your Cable Modem to a more centralize place.

2. Install a data point connection to affected area and place another router there on bridging mode. 

3. Purchase a wireless extender to enhance the coverage. 

4. You may wish to engage their HT services for a on-site survey for their recommendation too. 

Lastly, just to confirm what equipment are you holding on currently?

[eric3743]

Agreed with Lawrence.

Hard reset your router:
Power off the router & modem (if you are using one power socket for both)

Please wait longer period. This is "Cold Boot". Power On and do the hard reset.
If it still the same, then repeat or try again. It happened to me. Only on 2nd attempt it succeed.

Follow Lawrence procedure.

Regards
Eric.

[Melvin Emmanuel]

You might want to change to a better router like Asus RT87AC.

[CSS]

Lawrence,
Wireless connection is ok when near the router (D-Link DIR-868L). I do not have poor wireless connection with Aztech DSL7000GRV under Singtel DSL BB previously. Problem seems to be from D-Link DIR-868L.

[Lawrence]

Hi CSS

Based on specification from your previous router, the DIR868L should had a better performance. Can you share whether is the location of the current and previous equipment located at the same spot? If no, then it wouldn’t be fair comparing equipment to equipment due to house infrastructure. At the meanwhile, wonder have you tried Eric suggestion? You might also like to ensure your DIR868L is on the latest firmware 1.09.B08 (http://support.dlink.com/ProductInfo.aspx?m=DIR-868L).

[CSS]

Lawrence,
The comparison was done with routers placed at the same location. Tried
Eric's suggestion but problems persist. Firmware is the next thing that I
will be checking. You link came in time as SH has not replied my email.

Btw, anyone know if 5GHz signal is weaker than 2.4GHz signal? This is what
I observed on my Samsung Tab 3.

Thanks to all...!! : )

[Lawrence]

Yes, 5Ghz as comparing is actually much weak in wireless coverage. It will be recommended to use 2.4Ghz if the distance is further to have a better and stable connection.

[eric3743]

Hi CSS

You need to check with Starhub (Technician dept) on the devices they recommend.
Singtel and Starhub are using different network & signal.
When you sign up as 'new' subscriber on Starhub, i recommend that you need the Starhub devices.
This way, it is safer as to avoid problems in the future.

As you had mentioned it was because of the signal, then it is the compatible issue.
To avoid future with similar issue, get Starhub modem & router.
This will solve all your problem, including signal issue.

There are many signal frequency and network.
In the past, i did had a router.
When i hook and use it, it did not response.
On checking the specs, then i noticed that frequency was for Singtel only.

Regards,
Eric.

[CSS]

Thanks to all for the support.  Some useful information:

D-Link Support URL: https://sg.mydlink.com/download

Latest Firmware: v1.00 SHCb01 (For South East Asia Users)