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What is going on with your Fibre broadband services?

Respected Contributor

What is going on with your Fibre broadband services?

I have been disconnected more times than I can count in a day and this has been happening since last week. Plus it has been really really sloooooooooooooooooow.

 

P.S. Please don't tell me to change my router again because that was what your technical helpdesk claimed was the issue the last time and I have the NEW DUAL BAND router now...

 

 

35 REPLIES 35
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Honored Contributor

Re: What is going on with your Fibre broadband services?

That the problem with SH now. I still waiting for the techincal people to call me back. It's been 2 months.

CSS
Honored Contributor

Re: What is going on with your Fibre broadband services?

I am facing similar problems - poor wireless signal and connection...

Alumni (Retired)

Re: What is going on with your Fibre broadband services?

Hey Cindy and Derrick, could you provide us your details at http://bit.ly/StarHubQuery?

 

CSS, have you tried direct wired yet?

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Honored Contributor

Re: What is going on with your Fibre broadband services?

Hi Ambrose,

 

My connection is always wired.

CSS
Honored Contributor

Re: What is going on with your Fibre broadband services?

Ambrose,
My fibre connection is fine. Problem is the poor and unstable wireless signal. Connection keeps dropping.
Esteemed Consultant

Re: What is going on with your Fibre broadband services?

Is it also happening on your other devices, maybe you may want to test it with your handphone or another notebook that you have around.
CSS
Honored Contributor

Re: What is going on with your Fibre broadband services?

Yes. It is similar for 3 android phones and tablet, and 2 notebooks.

Grand Guru

Re: What is going on with your Fibre broadband services?

Hi

For wired using internet, you need to take note of the cable itself.
The cable should be "5e" stated on the cable itself.
Alternately, replace the cable at least "5e" or higher.

The next thing is the router port. Change to another port.
Router usually have 4 ports + Wireless >the led on the modem should be blinking yellow light.

Also router should be place higher than any devices using router wireless.
And there should not have any obstruction and magnetic devices nearby.
This will affect the signal as most electronic devices are magnetic.
This is also the 'hospital rule'.

When testing with phones & tablet & notebooks, suggest to do it next to the router.

It is best to deactivate or 'forget' the address, and then activate as new.

Normally, when i have new phones & notebook,
i activate the wifi next to the router for the router "address", as the device will remembered.
I, at one stage, accidentally activated someone router "address", which it was secured.

This are the basic troubleshooting.
There are other ways to check, but it is best for advance user only.

Regards
Eric.

CSS
Honored Contributor

Re: What is going on with your Fibre broadband services?

Eric,

Thanks for the inputs.  Your inputs are more value adding than StarHub Customer Care - Helpdesk's reply (<<see below>>).  I was appalled by SH's reply.

 

<<Please accept our sincere apology for the extended time taken to reply.

With regards to the MaxOnline weak wireless connection, We would recommend you to arrange appointment for our HubTrooper to be at your premises for wireless signal site survey. We wish to share that our Hub Troopers services as they are specialist in Wireless site-surveys and would be able to advise you on the best possible solution for good WIFI coverage within your premises and as well as the right equipment required after they have performed the site survey.

Please note that there will be a service call charge of $53.50 (w/GST) for the wireless site survey as HubTroopers service is a premium service that we offer to our customers.>>