WORSE SERVICE EVER!!! FEW MONTHS OF ESCALATION + MANY CALLS AND I AM BEING IGNORED!!!
LAST THRUSDAY YOU CUT MY LINE!!! MY WHOLE FAMILY WAS WATCHING TV AND SURFING NET AFTER DINNER AND THIS HAPPENED! I CALLED SO MANY TIMES AND ALL PROMISSED TO GET BACK BUT NONE! I HAVE TO CALL AND ROUTED TO 4 DIFFERENT DEPARTMENTS TO REPEAT MY STORY AGAIN AND AGAIN LIKE A FOOL!!!
FOR THE PAST 3 MONTHS I BEEN REPEATING MY STORY SO MANY TIMES AND YOU ACUTALLY ENTERTAINED ME BY SAYING WILL GET SOMEONE TO CALL ME BACK. EVEN THE PAST CALL I AM BLOCKED EVEN TO GET THROUGH YOU CUSTOMER SERVICE! WHAT IS THIS??? THAT SMALL LITTLE AMOUNT I CAN AFFORD TO PAY BUT WHERE IS SOMEONE TO CALL ME TO EXPLAIN WHY AM I CHARGED FOR SOMETHING I AM NOT AWARE???
PLEASE CHECK YOUR CALL TRACELOG AND GIVE ME AN EXPLAINATION ON YOUR SERVICE LEVEL BEFORE I POST ALL THESE EVERYWHERE!
StarHub Customer Service <email@example.com>
Sep 24 at 11:02 AM
Dear Mr Lim
Thank you for your e-mail.
We note your concerns and understand that you contacted us on 2 September 2019. We have highlighted your e-mail for our General Enquiries hotline colleagues’ attention and they will get back to you on the matter.
In the meantime, we appreciate your kind patience.
StarHub Ltd. Reg. No.: 199802208C This email is confidential and privileged. If you are not the intended recipient, you must not view, disseminate, use or copy this email. Kindly notify the sender immediately, and delete this email from your system. Thank you. Please visit our website at www.starhub.com.