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Very slow and intermittent internet!

Valued Commentator

Very slow and intermittent internet!

I am currently getting  very slow and intermittent internet from my recently installed fibre broadband (on a HomeHub 1000 plan). This is highly frustrating as I need to work from home and reliable internet access is a must, and it appears that many other Starhub users are experiencing the same difficulties. When will Starbub resolve these problems?

2 REPLIES 2
CH3
Senior Commentator

Re: Very slow and intermittent internet!

Likewise, my fibre connection was done yesterday and immediately I found the connection very bad, much worse than when I am using cable. The connection drops nearly every few minutes. 

Highlighted
Community Relationship Manager

Re: Very slow and intermittent internet!

Hi Johnta and CH3, sorry to hear that both of you are experiencing slow fibre broadband connection. Please share bandwidth test results with me along with your StarHub Account details via PM. Troubleshooting guide can be found here.

 

-Jolene