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Very low signal strength despite being 1m beside DIR 868L router

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Esteemed Contributor

Very low signal strength despite being 1m beside DIR 868L router

Hi,

 

I'm facing problem with this new router.

I am experiencing disconnection and very bad signal strength even when my device is right beside the router (1bar-3bar).

 

I just got it on 8th Jul 2015 from the Hub Trooper at my house, and I have been facing issue with the router since yesterday.

And now, i'm back to using DIR 865L.

 

I've called Dlink support and they deem my device defective and I have to go down to the service centre for an exchange.

 

Is is possible for Starhub to send me a replacement to my house?

If this problem occurs months after using it, i am fine with going down to the service centre.

 

But it is only 3 days and I have to go down to service centre for this???

9 REPLIES 9
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Esteemed Commentator

Re: Very low signal strength despite being 1m beside DIR 868L router

Hey, i have got the same problem from using the same router as yours. When the device is only 1m away from the router, the signal is very weak and even disconnect. I hope starhub is doing something on this problem
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Esteemed Contributor

Re: Very low signal strength despite being 1m beside DIR 868L router

Yes! Exactly!

 

I even thought my parents did something on their device until I checked it out.

It is really very bad. What's worst is that I have to go down to the service centre despite it not being my fault at all.

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Senior Advisor

Re: Very low signal strength despite being 1m beside DIR 868L router

This is starhub problem
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Esteemed Commentator

Re: Very low signal strength despite being 1m beside DIR 868L router

Yea! I am sure that its not the router's fault because my router was working perfectly fine before the problem occur.
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Esteemed Commentator

Re: Very low signal strength despite being 1m beside DIR 868L router

@CookerMonster ok then i think i will just call them up tmr
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Esteemed Contributor

Re: Very low signal strength despite being 1m beside DIR 868L router

Problem is I got no problem with 865L.

 

This is what I did,

 

I simply power up 868L without any cable from the ONT.

I still get very low signal from the router itself.

 

This is definately a router problem. But who knows there is an issue on Starhub side too?

The Hub Trooper spent quite sometime getting the 868L to work with the ONT.

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Grand Guru

Re: Very low signal strength despite being 1m beside DIR 868L router

...

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Senior Contributor

Re: Very low signal strength despite being 1m beside DIR 868L router

Hi, suggest u rma ur 868L.. and get a refurbished one (supposedly tested by D'Link) instead of a new one to minimise possibility of getting another lemon which is highly possible.  I had rma twice, last 868L was a 3rd one (refurbished; 2nd one was new but also problematic) over a couple of weeks.  Third one was ok for a week and thereafter had issues of establishing connection with ONT, persistent orange globe led; currently using Asus.

 

Thot of storing 868L away with the other subpar routers that I'v got (DPC3925 and D'Link5402), but after configuring it into repeater mode, it is performing alright - perhaps lesser stuff to load and run as a repeater.

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New Commentator

Re: Very low signal strength despite being 1m beside DIR 868L router

Hey did you try the trick of cleaning the wifi adapter of the DPC3925