Very Slow Fibre Broadband Speed , Case Reference # 1-204448904858

[dalim1966]

Hi,

Will some technical staff help me on the following:?

Earlier this afternoon, I had called up Starhub's Customer Care pertaining the slow internet speed and intermittent disruptions of my 1Gbps Fibre Broadband I had experienced lately.

As per your staff's suggestion, I had connected my PC (with 1Gb ethernet card) directly to the ONT using a LAN cable (Cat. 6) and performed several internet speed tests.

Attached are the screenshots of these tests.

As you can see both the download and upload speeds are below 100Mbps!!

Apparently I am "short-changed" on the expected service from Starhub!!

I had also conveyed my suspicion to your staff, SK, on the "ageing" Huawei Echolife HG8240 GPON Terminal which came when I signed up 100Mbps Fibre Broadband more than 4yrs ago, for causing the above said issues.

Thus please act immediately to rectify and resolve these issues asap.

Thanks.

Regards,

David Lim

[Amy_Law]

Hi @ dalim1966

Please send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll be in touch. 

[dalim1966]

Hi Amy,

Had received a call from SH Tech CC this afternoon. They are checking my issues and promised to get back to me asap.

Thanks for your reply btw.

[Salehuddin_H]

Thanks for the update. If there are any other issues, feel free to reach out to us so we can assist. Have a great day