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Unstable Internet Connection of Fibre Broadband

Valued Contributor

Unstable Internet Connection of Fibre Broadband

Hi All,

 

Recently my home fibre broadband internet is unstable. Sometimes it become very slow and even no internet connection, then sometimes it is fine. Issue still remains after restarting the router and ONT. Is it any maintenance being conducted for fibre broadband and cause this issue? My house is located in Paya Lebar/Geylang area. Thanks.

 

Regards,

William

26 REPLIES 26
Home Networking Expert

Re: Unstable Internet Connection of Fibre Broadband

Wireless or wired?

Valued Contributor

Re: Unstable Internet Connection of Fibre Broadband

Both wireless and wired. I am subscribing the Dual Broadband 1000 plan that has fibre broadband and cable broadband. When I use pc to ping, the fibre broadband internet connection is unstable but cable broadband is fine. 

Hub Master

Re: Unstable Internet Connection of Fibre Broadband

When you are unable to surf, what is the LED status of the router and ONT?

Have you tried connecting directly to the ONT and see if there is any issue?
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Home is where the ♥ is
Valued Contributor

Re: Unstable Internet Connection of Fibre Broadband

The LED status of router remains in green. I did not notice about the LED status of ONT. I have not yet tried to connect directly to ONT. 

Hub Master

Re: Unstable Internet Connection of Fibre Broadband

If possible, you tried to monitor the connection after connecting your PC directly to the ONT. Let's troubleshoot the issue first.
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Home is where the ♥ is
Valued Contributor

Re: Unstable Internet Connection of Fibre Broadband

Ok. Let me try your suggestion first and see whether issue still exists. Thanks.

Valued Contributor

Re: Unstable Internet Connection of Fibre Broadband

After testing, the internet connection of ONT fine but not for the Dlink router. It still not stable either connecting to router directly or using wireless connection. How should I do?

CSS
Honored Contributor
Hub Master

Re: Unstable Internet Connection of Fibre Broadband

Do you have a spare router?
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Home is where the ♥ is