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Unable to connect to WoW Oceanic Servers

Highlighted
Honored Commentator

Re: Unable to connect to WoW Oceanic Servers

It's happening again.  Are you guys prioritising EPL broadcast over the rest of us?  I notice this happens only on weekends where there are popular matches!!

 

Please see pathping below for proof:


Tracing route to 103.4.115.248 over a maximum of 30 hops

0 PC [192.168.1.159]
1 router [192.168.1.1]
2 2.16.182.58.starhub.net.sg [58.182.16.2]
3 an-ts-br05.starhub.net.sg [183.90.44.33]
4 six2-uts-int04.starhub.net.sg [183.90.44.26]
5 203.117.34.13
6 203.116.189.182
7 203.117.36.97
8 203.117.36.22
9 w118012021.w118012.starhub.net.sg [203.118.12.21]
10 w118012005.w118012.starhub.net.sg [203.118.12.5]
11 203.118.2.25
12 an-ats-int11.starhub.net.sg [203.118.15.110]
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 PC [192.168.1.159]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router [192.168.1.1]
0/ 100 = 0% |
2 2ms 0/ 100 = 0% 0/ 100 = 0% 2.16.182.58.starhub.net.sg [58.182.16.2]
0/ 100 = 0% |
3 2ms 0/ 100 = 0% 0/ 100 = 0% an-ts-br05.starhub.net.sg [183.90.44.33]
0/ 100 = 0% |
4 1ms 0/ 100 = 0% 0/ 100 = 0% six2-uts-int04.starhub.net.sg [183.90.44.26]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 203.117.34.13
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 203.116.189.182
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% 203.117.36.97
0/ 100 = 0% |
8 2ms 0/ 100 = 0% 0/ 100 = 0% 203.117.36.22
0/ 100 = 0% |
9 2ms 0/ 100 = 0% 0/ 100 = 0% w118012021.w118012.starhub.net.sg [203.118.12.21]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% w118012005.w118012.starhub.net.sg [203.118.12.5]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 203.118.2.25
0/ 100 = 0% |
12 2ms 0/ 100 = 0% 0/ 100 = 0% an-ats-int11.starhub.net.sg [203.118.15.110]

Trace complete.

Highlighted
New Commentator

Re: Unable to connect to WoW Oceanic Servers

I'm having the same problem too. Seriously, this is getting from bad to worse.

Highlighted
Senior Consultant

Re: Unable to connect to WoW Oceanic Servers

 

I am encountering the samething.

Mod please look into this issue.

 

C:\Users\Zihao>tracert 103.4.115.248

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 3 ms 3 ms 3 ms 182.55.226.131
2 3 ms 3 ms 3 ms 182.19.151.14
3 6 ms 4 ms 10 ms 183.90.44.9
4 3 ms 3 ms 3 ms 203.117.34.229
5 4 ms 4 ms 4 ms 203.117.36.97
6 4 ms 4 ms 4 ms 203.117.36.22
7 4 ms 3 ms 3 ms w118012021.w118012.starhub.net.sg [203.118.12.21
]
8 4 ms 3 ms 3 ms w118012005.w118012.starhub.net.sg [203.118.12.5]

9 4 ms 4 ms 4 ms 203.118.2.25
10 4 ms 4 ms 4 ms an-ats-int11.starhub.net.sg [203.118.15.110]
11 8 ms 5 ms 20 ms 4826.sgw.equinix.com [27.111.228.74]
12 128 ms 128 ms 128 ms ten-1-0-0-100.bdr01.hkg01.hkg.vocus.net [119.161
.84.22]
13 * * * Request timed out.
14 * * * Request timed out.
15 125 ms 361 ms 127 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.4
5.73.194]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * 129 ms 103.4.115.248

Trace complete.

C:\Users\Zihao>

Highlighted
Esteemed Commentator

Re: Unable to connect to WoW Oceanic Servers

Its been about a few weeks and no change. I'm using my phones 4G to play. After 4 hours WoW only took up 80mb, if my fibre broadband cant carry that much data thats a huge problem.

Highlighted
Senior Consultant

Re: Unable to connect to WoW Oceanic Servers

i cant use my 4g as i am multi tasking playing youtube while game~ lol

Highlighted
Trusted Commentator

Re: Unable to connect to WoW Oceanic Servers

This is not acceptable, I've seen some facebook postings simmilar like these since how many donkey years and Starhub still can't fix this? 

 

OMG, I should'nt have moved from cable to fiber. 

ATTENTION STARHUB! PLEASE LOOK INTO THIS!

Highlighted
Alumni (Retired)

Re: Unable to connect to WoW Oceanic Servers

Hi Zilver, 

 

Our customer service team has contacted you on this matter yesterday and they're following up with you on this matter.

 

Thanks 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

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Honored Commentator

Re: Unable to connect to WoW Oceanic Servers

Happened again StarHub. I've sent my logs and 2 of my guildies' to your help desk email. Please follow up. it's been 2 months with this problem. I'm sure you are competent enough to fix this.
Highlighted
Community Relationship Manager

Re: Unable to connect to WoW Oceanic Servers

Hi @Zilver, are you still facing this issue? -Jolene 

Highlighted
Honored Commentator

Re: Unable to connect to WoW Oceanic Servers

Issue happened on Sunday from 8pm onwards during the prime time for gaming.  It was still problematic (couldn't even log in) even at 11pm when I gave up and went to sleep.

 

Miraculously, on Monday it was normal at 8pm and I was able to raid.

 

Please StarHub investigate why frequently all the StarHub warcraft players either get extreme latency or cannot login on Sundays!