I have submitted the transfer of ownership application form download from your link in this forum (https://community.starhub.com/t5/General/Transfer-of-Ownership/ta-p/124967) to the customer service, but from their reply, they stated that I have to go down to the starhub store to do the transfer.
Isn't your forum a official forum? Why did your forum stated that
For StarHub TV & Home Broadband Services
Transferer and Transferee are not required to be present.
Fill up the transfer form below and sent it to firstname.lastname@example.org with the front and back copy of NRIC of both parties.
Download the transfer form here!"
while the customer refuses to accept any online application?
The service I am going to transfer is fiber broadband, isn't it under the caterory of home broadband service? May I know which party is giving the wrong information? Thanks.
Hi Bkyeo, thanks for flagging this up. do you have the name of the customer service rep who attended to you? Please send me a private message with your full name, NRIC, contact number and email address, I'll check on this.
Hi Steven, please send me a private massage with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you