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Tracert to europe country like serbia region beograd

Honored Contributor

Tracert to europe country like serbia region beograd

My fibre starhub connection to there using skype video and audio is very bad, can any one help?

 

tracert www.beograd.rs

 

Tracing route to www.beograd.ha.rs [185.29.100.90]
over a maximum of 30 hops:

1 3 ms 3 ms 2 ms 2.4.164.222.starhub.net.sg [222.164.4.2]
2 2 ms 2 ms 2 ms an-ts-br05.starhub.net.sg [183.90.44.33]
3 3 ms 2 ms 2 ms 183.90.44.17
4 3 ms 2 ms 2 ms snge-b1-link.telia.net [62.115.11.217]
5 167 ms 166 ms 166 ms las-b21-link.telia.net [62.115.134.43]
6 * * * Request timed out.
7 342 ms 340 ms 339 ms ae-1-25.bear1.RepublicOfSerbia2.Level3.net [4.69.200.69]
8 264 ms 258 ms 257 ms TELENOR-D.O.bear1.RepublicOfSerbia2.Level3.net [213.242.122.178]
9 258 ms 258 ms 258 ms 217.65.201.16
10 * * * Request timed out.
11 261 ms 250 ms 249 ms 91.222.4.20
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

5 REPLIES 5
Alumni (Retired)

Re: Tracert to europe country like serbia region beograd

Hi thomas81

 

Have you tested the connection using a LAN cable to your laptop/PC at www.starhub.com/personal/support/device-trouble-shooting/broadband/perform-speed-test.html?icid=int-... to see if the issues recur after a restart of your modem/ONT and router?

 

If this doesn't work, please reply with your registered name, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can check on this for you. 

 

- Amy
Honored Contributor

Re: Tracert to europe country like serbia region beograd

Dear Amy.

 

Local speedtest ping is 1ms, download 881.1mbps upload 907.8mbps

International speedtest ping is 160ms, download is 120mbps.

 

So is not my ONT, Router and PC issue. Please assist and fix it soon if possible.

 

Regards

Alumni (Retired)

Re: Tracert to europe country like serbia region beograd

I hear you but I'll need your details before I can arrange for technical assistance. Send us your details via the link provided in my previous reply soon. 

 

- Amy
Honored Contributor

Re: Tracert to europe country like serbia region beograd

tracert netnet.rs

 

This is another alternative. I just pm you my info, please check.

 

Another way will be getting a VPN from PUREVPN trial like 3 days payable to try out. Got direct server there not going throught US for one big loop if you cannot fix it.

Highlighted
Honored Contributor

Re: Tracert to europe country like serbia region beograd

Dear Amy,

 

Starhub tech support had got back to me about 3 weeks, had been monitoring for 2 last Sunday including Yesterday afternoon 4 to 5pm same time over an hour video conference in skype, using direct connection router is Dlink DIR-868L not rebooted for weeks using latest 1.21 version firmware, not using any third party VPN work well no issue. This is just an update to you so you can tell the team.