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Termination of Fiber broadband and CableTV after Contract Expired

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Valued Commentator

Termination of Fiber broadband and CableTV after Contract Expired

My contract is coming to an end for both my Cable TV and fiber Broadband. 

 

Wondering what are the procedure is like. 

Possible to plan a date to be terminated? 

 

And the modem and Cable TV Setup box has to be returned on the same day or possibly on another date? 

Have I missed anything out that I need to do? 

 

have been a customer for over 15 yrs so I'm unsure how this work. 

 

thanks in advance

2 REPLIES 2
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Moderator

Re: Termination of Fiber broadband and CableTV after Contract Expired

Hi @kksuen, you will need to visit the main StarHub shops to return the ONT of your fibre broadband and your cable TV equipment which include the set-top box(es), remote control(s), power adapter(s) and fibre patch cord. Take note that the termination does not need to take place on the bill cycle date. 

 

 

~ Carla
Valued Commentator

Re: Termination of Fiber broadband and CableTV after Contract Expired

thanks carla for the info. will take note of these when im doing it. appreciate for responding