GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Temporaily suspension of home hub services

Highlighted
Alumni (Retired)

Re: Temporaily suspension of home hub services

Mobile temporary suspension is 6 months. 30 days is for loss of SIM.

Highlighted
Honored Contributor

Re: Temporaily suspension of home hub services

I've already stated my situation and requested for longer suspension here.. contract is 2 years.
Highlighted
Grand Guru

Re: Temporaily suspension of home hub services

@razerpro

Yes, 30 days for loss SIM.

As for temp susp, the CS that i talked to, i did not clearly asked.

The actual questions was 2 separate issues, namely; (1) how long for suspension for lost & replacement; and (2) how long is for temp suspension.

The CS could had thaught that was one case, meaning both (1) & (2) together.

By right, i should requested the temp susp upon and after i get the replacement.

As this is due to my (poor) English.

 

This is reason about the contract expiry date & temp suspension.

Refer to my next post.

Highlighted
Grand Guru

Re: Temporaily suspension of home hub services

As for the contract, there is a reason.

There is a need to know clearly on 3 issues.

1)  Will you need to pay for the monthly subscription due the period of temp suspension.

2)  Will the contract expiry date be adjusted or extended based on the period during temp suspension.

3)  How many days should you call Starhub for this Service to be re-activated. This is important that sepecially for fibre, as this will involved 3rd party.

 

Highlighted
Alumni (Retired)

Re: Temporaily suspension of home hub services

There is no way that the CS would have mistaken request for voluntary suspension or suspension due to loss. Furthermore, we are talking about different services here.

For suspension due to loss, the new SIM card has to be collected within 30 days.

For voluntary suspension, the usual practice is up to 6 mobile service and up to 2 months for fixed services.

For mobile voluntary suspension, there is a monthly suspension fee of $5.35. For fibre broadband voluntary suspension, there is a monthly suspension fee too. When the services are resumed, there will be a reconnection of $16.05 for each service.

As for the contract (if any), it will be extended accordingly.

Hope this clarifies.

Highlighted
Grand Guru

Re: Temporaily suspension of home hub services

Noted. Thks.

 

So, for this Home Hub Services, the Temporaily suspension is 2 months.

 

Highlighted
Honored Contributor

Re: Temporaily suspension of home hub services

Any SH Personnal here can contact me?

 

Was communicating with Nickf but he's suddenly not responding..

 

I need help! Urgent!

 

Thank you.

 

Highlighted
Grand Guru

Re: Temporaily suspension of home hub services