Yes, 30 days for loss SIM.
As for temp susp, the CS that i talked to, i did not clearly asked.
The actual questions was 2 separate issues, namely; (1) how long for suspension for lost & replacement; and (2) how long is for temp suspension.
The CS could had thaught that was one case, meaning both (1) & (2) together.
By right, i should requested the temp susp upon and after i get the replacement.
As this is due to my (poor) English.
This is reason about the contract expiry date & temp suspension.
Refer to my next post.
As for the contract, there is a reason.
There is a need to know clearly on 3 issues.
1) Will you need to pay for the monthly subscription due the period of temp suspension.
2) Will the contract expiry date be adjusted or extended based on the period during temp suspension.
3) How many days should you call Starhub for this Service to be re-activated. This is important that sepecially for fibre, as this will involved 3rd party.
Any SH Personnal here can contact me?
Was communicating with Nickf but he's suddenly not responding..
I need help! Urgent!
Suggest you to refer to this post
Or PM to Community Staff.