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Technical team visit

Valued Contributor

Technical team visit

As arranged, the technical team will visit the blindspot (Removed due to personal information protection) 11am to 1pm on 8th after I requested several times. 

 

Please make sure of visiting the place around 11am or before 11:30am, otherwise the IT manager may leave from the place because he is available only in the morning.  

 

3 REPLIES 3
Community Manager

Re: Technical team visit

Hi Beomseok, 

 

I have informed the team on your request. I have also removed the location of the address to safeguard your personal details. Do be advised to PM us on sensitive information instead, by clicking the words bracketed by the arrows here > via Private Message <.

 

 Thank you.

 

- Jackson
Valued Contributor

Re: Technical team visit

The technician visited the place and checked the network signal strength. He said that the customer service would update me how to proceed with this issue. However, no one contacted and updated me so far. 

 

Why nobody update me the status of this issue? And how do you fix the issue?

 

Actually I requested to fix the issue when the technician visited the place but he just checked the signal strength only. 

 

Why always takes so long time to take action for the issue?

 

I really disappointed your lousy customer service.

Highlighted
Community Manager

Re: Technical team visit

Hi Beomseok, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


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