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Starhub fibre speed test

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Esteemed Commentator

Starhub fibre speed test

Hi. I am a 1gbps fibre broadband subscriber. Whenever I do a Starhub fibre home broadband speed test, download is ok but upload test shows UPLIAD TEST ERROR - A socket error occurred during zip load test. Please again later.

i have been trying for weeks with no success. What’s wrong?

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Guru
Solution

Re: Starhub fibre speed test

Hi,

 

For Upload test error you may refer to this article to resolve it.

 

> Why does the download test work, but not the upload test?

 

 

 

 

i am not starhub staff.

9 REPLIES
Grand Guru
Solution

Re: Starhub fibre speed test

Hi,

 

For Upload test error you may refer to this article to resolve it.

 

> Why does the download test work, but not the upload test?

 

 

 

 

i am not starhub staff.

Community Manager

Re: Starhub fibre speed test

Hi Jernin, 

 

Do provide me with your details (Registered Name, Registered Mobile Number, Hub ID/email address and Service Address) via PM so that I may arrange for further assistance from the team. - Han

 

Click here ---> PM Me Here

Esteemed Commentator

Re: Starhub fibre speed test

Hi Han,

 

following are my details:

 

Registered Name - [hidden]

Registered Mobile Number - [hidden]

Service Address - [hidden]

 

Thanks.

 

 

*your details are hidden to protect your privacy*

Esteemed Commentator

Re: Starhub fibre speed test

Hi Han,

 

following are my details:

 

Registered Name - [hidden]

Registered Mobile Number - [hidden]

Service Address - [hidden]

 

Thanks.

 

 

*your details are hidden to protect your privacy*

Esteemed Commentator

Re: Starhub fibre speed test

Hi Han,

 

following are my details:

 

Registered Name - [hidden]

Registered Mobile Number - [hidden]

Service Address - [hidden]

 

Thanks.

 

 

*your details are hidden to protect your privacy*

 

Administrator

Re: Starhub fibre speed test

Hi @Jernin

 

We have edited out your details for privacy reasons and have reached out to you via private message. Please do respond there. 

 

 



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy

If my post answers your question, please click on the "Accept as Solution" button!



About Howard Toh


Esteemed Commentator

Re: Starhub fibre speed test

Hi. Hope I am replying correctly - not used to private message.

I still get the same upload error message (see attached screen shot).

Thanks.
Esteemed Commentator

Re: Starhub fibre speed test

Thanks eric3743. I turn off my Mcafee firewall and the upload test works!!
Administrator

Re: Starhub fibre speed test

Wow, thanks @eric3743 for your help! 

 

 



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy

If my post answers your question, please click on the "Accept as Solution" button!



About Howard Toh