Hi i cancelled my starhub internet plan some time in september. I always pay in full every month.
This month (Oct) i received i assume my final starhub bill and I have a negative charge and says no payment is required.
Am i entitled to get a refund on this negative charge to my credit card? As I assume this negative charge is pro-rated from my previous bill which I paid in full.
Hi Hachiroku! I am pleased to inform you that you will receive your outstanding credit. Once your account is inactive for 2 months, we will automatically refund you the credit via cheque.
You may look for more information here at - http://www.starhub.com/personal/support/billing-and-payment/understanding-my-bill/outstanding-balanc...
Should you not receive the cheque in 2 months, you may call 1637 directly to check on the current status of the negative credit. Hope this helps! -Jackson