I signed up 1Gps fibre in June 2015 SITEX / COMEX.
At point of sale, say installation in 2 weeks and even set appointment.
Subsequently Starhub called to say need to activate 2nd fibre point and need more time and will call again to reschedule installation.
Meanwhile, they say offer free 100mbs cable, which I thot free so just take but never use as I kept my Singtel fibre going.
Never heard from Starhub since.
Made 2 calls 10 days apart in Aug to Starhub 1633, who promised to get relevant person to call back within 3 work days each time but nothing heard from them todate.....
If they treat new customers as such, it sends chills to think how they will treat existing customers.
Anybody experienced such non-responsive attitude from Starhub or is it just my case?
What are my options? to stay or to exit contract?
To stay, who else can I contact for help?
Which stat board will help if Starhub don't respond, do I write to IDA?
To exit, what is the exit clause for this contract if I have not used any of starhub services except for the free temp 100mbs cable broadband starhub installed?
Thanks in advance for your advise.
Your Issue is regarding about the Second port of the OpenNet Fibre , they need opennet people to come and check for high sginal or low singal , try calling back again and ask ?
from reading the forums, it is obvious to me that it will be a few months wait for activating 2nd port.
Why did the SH sales person, even after they know you need to open 2nd port, still lies to you to expect installation is in 2 weeks?
there is opprotunity cost for waiting, not to mention anxiety caused.