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Starhub Contract Cancel

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Esteemed Contributor

Starhub Contract Cancel

I used to be very happy with the Network Service Starhub Provided, but after nearly 2 whole months of back and forth between the company they have told me that their new network settings are there to stay and they aren't changing it. Network settings that involve a trace route to overseas servers that have constant packet loss and ping spikes to above 900ms, which they say is fine and not going to be altred. I used to be fine with Starhub service, but them expecting me to pay for a service that they refuse to fix is just dumb if I decide to continue, so I wanted to ask am I allowed to cancel my subscription, considering the fact that Starhub seems to make no attempt to fix any of there network issues raised by the community countless times this past month ?