Slow speed with 1gb fiber broadband

[noone2454]

I signed up with the 1gb fiber broadband last October, but the internet is not very stable. Recently when I was watching a course from coursera, it would stop several times and buffer for few minutes just for a video like 20mins. Please suggest how to solve the issue.

[Diane_R]

Hi noone2454, does restarting your router and ONT/modem to refresh the signal help at all? Alternatively, you may try a direct LAN connection as that'll help to stabilise your connection. 

[noone2454]

Restarting the router doesn't work, and it's not convienient to use the cable connection either. Just wondering what is my router username and password so that I can config it myself

[Jolene_L]

Can you pass me your full name, NRIC, email address and mobile number via private message so that we can get in touch? Thank you