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Slow speed with 1gb fiber broadband

Valued Commentator

Slow speed with 1gb fiber broadband

I signed up with the 1gb fiber broadband last October, but the internet is not very stable. Recently when I was watching a course from coursera, it would stop several times and buffer for few minutes just for a video like 20mins. Please suggest how to solve the issue.

3 REPLIES
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Alumni (Retired)

Re: Slow speed with 1gb fiber broadband

Hi noone2454, does restarting your router and ONT/modem to refresh the signal help at all? Alternatively, you may try a direct LAN connection as that'll help to stabilise your connection. 

Valued Commentator

Re: Slow speed with 1gb fiber broadband

Restarting the router doesn't work, and it's not convienient to use the cable connection either. Just wondering what is my router username and password so that I can config it myself

Administrator

Re: Slow speed with 1gb fiber broadband

Can you pass me your full name, NRIC, email address and mobile number via private message so that we can get in touch? Thank you