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Slow service

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New Commentator

Slow service

Hi,
I've been using a 6mbps DSL with an old integrated 2 wire wifi router for years and recently upgraded to STARHUB 200mbps fibre Internet.
I would have expectation that my internet speed would be much faster but the experience has not been fantastic.
In fact, it's hard to connect sometimes and Internet speed does not seems to improve.
One example is YouTube. I used to be able to watch YouTube video smoothly but after the upgrade, I experience pauses and sometimes hang.

Can StarHub check and see how to improve?
3 REPLIES 3
Android™ Expert

Re: Slow service

@Alansog

are you using wired or WiFi? I have no issues loading youtube even on 1440p quality.
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I am not a staff from StarHub. My post does not represent StarHub in any way.
Grand Guru

Re: Slow service

So far, i am on 200Mbps and have no problem since i upgrade exactly 1 year ago.
I had only 1 problem, due to fibre cable not working. SH technician replace & test speed is 200Mbps.

As i had no problem, last week upgrade to 500Mbps, without change of devices.

CSS
Honored Contributor

Re: Slow service

Problem could be due to the wireless router.  I replaced mine recently.. Still having problem with 5GHz wireless signal for surfing when "out of sight" of router.  Gave up and disabled it... Smiley Indifferent