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Slow Optic Fibre internet speed

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Esteemed Commentator

Slow Optic Fibre internet speed

 
6 REPLIES 6
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Esteemed Commentator

Re: Slow Optic Fibre internet speed

Hi
I just upgraded from cable to optic fibre(1gbps) yesterday
I tested with my Iphone Xs just next to router : max can go upto 250mbps only

This is the speedtest i tested with my desktop, connected via wifi
location is bedroom
router location at living room : 2M apart
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Community Manager

Re: Slow Optic Fibre internet speed

Hi, please PM us your subscriber name, registered Hub ID / email address HERE, we’ll arrange for assistance. Thank you.

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Esteemed Commentator

Re: Slow Optic Fibre internet speed

hi i cant pm u

please help

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Esteemed Commentator

Re: Slow Optic Fibre internet speed

hi i cant PM u.
please help
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New Commentator

Re: Slow Optic Fibre internet speed

Hi, I'm experiencing a similar issue.

 

I was provided an "upgrade" from my 200mbps (cable) plan to 1gbps fibre optics last year.

However, my internet speed has been slower than when i was on the cable plan ever since the switch.

I have attached the latest speedtest result with this msg - it has been typical since the switch last year.starhub.JPG

I have tried turning off everything and turning it back on again 15mins later multiple times to no avail.

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Alumni (Retired)

Re: Slow Optic Fibre internet speed

Hi Col

 

Have you tested the connection using a LAN cable to your laptop/PC at www.starhub.com/personal/support/device-trouble-shooting/broadband/perform-speed-test.html to see if the issues recur after a restart of your modem/ONT and router?

 

Please provide me with your registered name, contact number, registered service address and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can assist you. 

 

- Amy