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Slow Connection after upgrading to 1gbps fibre plan

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Senior Commentator

Slow Connection after upgrading to 1gbps fibre plan

 
6 REPLIES 6
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Senior Commentator

Re: Slow Connection after upgrading to 1gbps fibre plan

 

WhatsApp Image 2019-07-17 at 2.09.33 PM.jpegWhatsApp Image 2019-07-17 at 2.03.21 PM.jpegWhatsApp Image 2019-07-17 at 2.06.23 PM.jpegAfter upgrading my internet speed is very slow if not there is no connection.

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Alumni (Retired)

Re: Slow Connection after upgrading to 1gbps fibre plan

Hi gloria

 

Do test the connection using a LAN cable to your laptop/PC at www.starhub.com/personal/support/device-trouble-shooting/broadband/perform-speed-test.html to see if the issue recurs.

 

If it does recur, please contact our Technical team directly at 1633 when you’re at home so they can see how to best assist you. 

 

- Amy
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New Commentator

Re: Slow Connection after upgrading to 1gbps fibre plan

I have been facing this problem for the last few days in the evenings and I test the speed by connecting the laptop to the modem. Using Starhub's own speed test around 9 pm for the last few days i too am getting speeds of less than 100 MB. It seems its a capacity/infrastructure issue!

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Community Manager

Re: Slow Connection after upgrading to 1gbps fibre plan

We will advise you to restart the ONT device and router to see if the issue persist. 

 

If you continue to experience difficulties, please call our 24 hour technical helpdesk at 1633 when you’re at home to facilitate troubleshooting on the technical issue.

 

Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
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Senior Commentator

Re: Slow Connection after upgrading to 1gbps fibre plan

@Jere_Lim  just in case you can't see what I mean, here's another example of slow connection after upgrading. Still getting mediocre copy and paste standard customer service reply

 

thank you, enough said.

 

Ref: https://community.starhub.com/t5/Fibre-BroadBand/Slow-Connection-on-my-1gbps-fibre-plan-starting-fro...

 

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Community Manager

Re: Slow Connection after upgrading to 1gbps fibre plan

Hi Sandcd, I have replied to your other post. 



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