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Require tech assistance ONT los keep flash red light

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New Commentator

Require tech assistance ONT los keep flash red light

Been having no connection and frequently network down for past 1 mth.  Not much help fr Starhub.  And decide to recontract a new router. Came down install still the same occurrence aft 15min.

 

ONT keep flashing red light at LOS.  Pls help anyone. 

3 REPLIES
Community Manager

Re: Require tech assistance ONT los keep flash red light

Quick check, Eva - have you tested the connection using a LAN cable to your laptop/PC to see if the issues recur after a restart of your modem/ONT and router?

 

Please send me your full name, NRIC/FIN number, contact number and email along with your SIM Card Serial number via Private Message and I'll arrange for assistance.

 

- Amy
New Commentator

Re: Require tech assistance ONT los keep flash red light

Amy,

 

I also have the same problem.  ONT LOS keeps blinking red (didn't really do anything - it just suddenly gave a red blinker.)  Not sure what happened.  Haven't had any internet access for the past 24 hours.  Turned the thing on/off many times to no avail.

 

Called the CS - they said that they never received any notification of maintenance / damage around the area where I live - do you think this is most likely a router / modem issue, or do you think that there may have been a damage to the terminal point cable?

 

Need assistance please.

 

Thx

 

Rene

 

Community Manager

Re: Require tech assistance ONT los keep flash red light

Hi agedashidofu

 

Let me get this sorted out for you. Does restarting the modem/ONT and router help resolve the issue at all?