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Relocation Fee for my fibre broadband

Valued Commentator

Relocation Fee for my fibre broadband

I am planning to move house but was just informed by StarHub that I NEED to pay $120 relocation fee for my fibre broadband 

 

Absurb to me totally and I will like to request for Starhub to waive rhis fee 

 

is this the way to treat your loyal customer here.. a.m. puzzled 

 

will seriously think to terminate my engagement with StarHub come April 15 .. Ridiculous and angry 

8 REPLIES 8
Community Manager

Re: Relocation Fee for my fibre broadband

Hi Iam, apologies, but there's no waiver for this. Smiley Sad -Josephine

Valued Commentator

Re: Relocation Fee for my fibre broadband

End of my service with StarHub 

Community Manager

Re: Relocation Fee for my fibre broadband

Please send me a private massage with your name, NRIC/FIN, contact number and email address so that I assist you further. Thank you

Respected Commentator

Re: Relocation Fee for my fibre broadband

I have send to you my details 

 

please call me back 

Respected Commentator

Re: Relocation Fee for my fibre broadband

Lamks and Lam are the same person

My access under Lam has been logout so I create a new user under lamks to send you that private message on my relocation fee issue
Community Manager

Re: Relocation Fee for my fibre broadband

Sure, I've replied to your PM. Let's chat there.

Respected Commentator

Re: Relocation Fee for my fibre broadband

Hi, I need a waiver for the $120.. can starhub accommodate my request?
Respected Commentator

Re: Relocation Fee for my fibre broadband