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Regular Downtime of Broadband

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New Commentator

Regular Downtime of Broadband

I am a relatively new broadband subscriber of Starhub for the past 4-5 months.

I notice the broadband is very unstable. It is down almost every weekend.

I find this unacceptable considering I am upgrading from a 300 mbps from M1 to a 1 Gbps in StarHub. The service is worst of than what I was getting from M1 all these years.

Can I demand a withdrawal and refund of my subscription? How should I go about request for it? Must I report to CASE first?

It has come to a stage where it is so unbearable.

Please advise.

 

1 REPLY 1
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Genius

Re: Regular Downtime of Broadband

Hi @Singman,

 

We're sorry to hear of your intention to terminate your contract. Rest assured that we are here to assist our customers who are facing with service related issues. Would you like to elaborate on the issues that you're facing with your internet? Do PM me your account details and we will assist you accordingly. Thank you – Josephine

 


How to send a PM (Private Message) on StarHub Community?