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Red blinking light LOS on Nucleus Connect Modem

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Red blinking light LOS on Nucleus Connect Modem

Internet is down and suspected problem due to blinking red light on LOS
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1 ACCEPTED SOLUTION

Accepted Solutions
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Grand Guru
Solution

Re: Red blinking light LOS on Nucleus Connect Modem

Red light on LOS is no internet connection.

 

Call CS will tell you do check both end of the green connectors on both Terminal Point and ONT (modem).

That is to push the green connector firmly in, not force.

If unable to resolve, make the appointment for their staff to check.

 

I had this before, and ask them to come with fibre cable, ONT and router (just in case).

My issue is just the fibre cable faulty.

He told me that do not tie the fibre cable tight, as it is quite sensitive.

 

Unless you cannot wait for them to come, go get a fibre cable to check if connection ok or not.

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6 REPLIES 6
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Grand Guru
Solution

Re: Red blinking light LOS on Nucleus Connect Modem

Red light on LOS is no internet connection.

 

Call CS will tell you do check both end of the green connectors on both Terminal Point and ONT (modem).

That is to push the green connector firmly in, not force.

If unable to resolve, make the appointment for their staff to check.

 

I had this before, and ask them to come with fibre cable, ONT and router (just in case).

My issue is just the fibre cable faulty.

He told me that do not tie the fibre cable tight, as it is quite sensitive.

 

Unless you cannot wait for them to come, go get a fibre cable to check if connection ok or not.

View solution in original post

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Valued Contributor

Re: Red blinking light LOS on Nucleus Connect Modem

Gosh, I'm having the same problem... Blinking red light at the LOS indicated. Think I should go and get the fibre cable and try myself...
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Valued Contributor

Re: Red blinking light LOS on Nucleus Connect Modem

Tried a new optic fibre cable, same problem, called customer service again to confirm, and says got to wait for the technical engineers to follow up. Will call back tomorrow... So what are they doing the whole afternoon??? Let's see whether I'll receive a call tomorrow...
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Trusted Contributor

Re: Red blinking light LOS on Nucleus Connect Modem

Could be cable breakage outside Ur property too.
In any case don't tie, bend the FO cord smaller than the diameter of roughly a big mac burger.
If still los red then wait for netlinktrust to fix it.
Not SH fault probably
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Valued Contributor

Re: Red blinking light LOS on Nucleus Connect Modem

Thx, now just have to wait till SH call me back...
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Valued Contributor

Re: Red blinking light LOS on Nucleus Connect Modem

SH guy came today to check and confirm its a breakage outside my hse... Have to refer case to openet to fix the problem... Was told that it could take up to a week for problem to be solve... So who is going to pay for the one week without wifi at home and the 4g charge... Hmm...