On Mon, Nov 5, 2018 at 7:22 AM StarHub Sales - CableTV and MaxOnline <firstname.lastname@example.org> wrote:
Our Ref : SR 1-275983668701
Dear Mr John,
We refer to your email dated on 04 Nov 2018.
First and foremost, we thank you for your interest in subscribing to Broadband services with us.
We are glad to inform you that your re-contract to MaxInfinity 500Mbps will take effect on 07 Nov 2018.
We hope that the information has been useful for your reference. If you require any clarifications, please reply to this address (email@example.com).
Thank you for your interest in our services and we look forward to hearing from you soon.
Tay Yong Quan
All amount quoted in this e-mail
are with prevailing 7% GST charges. Subscription charges are accurate at the point when the e-mail is drafted. Promotion is valid till a date determined by StarHub. Normal billing resumes after each promotional discount period has ended.
We've received your PM, and have referred your matter to our sales team for further assistance.
same thing happened to me , luckily I don't use GIRO , I'm not paying the wrong contract amount .
Jovenn, thanks for highlighting your plight. Its good to know I'm not the only one.
Now to further show how sneaky Starhub has become, I just tried to check my service agreement online.
(after I saw that your screenshot of the S.A)
Surprise...my portal does not show any service agreement records at all!
And Starhub shamelessly still dares to overcharge for a plan that doesn't even exist.
If this nonsense carries on, they are going to get a PR fiasco soon
Hi jovenn, sincere apologies on this. We'll like to confirm that the contract has been updated to $19.90 / month promotion, the necessary waiver will also be done and to be reflected within 2 billing cycles. - Simon
hi simonN ,
I trust you that my contract has been corrected to S$19.90/month .
I have paid S$19.90 to Starhub for Dec , and S$19.90 for Jan .