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Not able to set Safesurf settings

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Honored Commentator

Not able to set Safesurf settings

Somedays back I had applied for the SafeSurf service through Starhub's Online Account Manager.  Now when I check in Account manager, it shows that Safesurf has been enabled for my fiber boadband. It's also giving me an hyperlink for managing my Safesurf settings.

 

However, after I click this hyperlink (the one for managing the Safesurf settings), the page which loads tells me that my "Maxinfinity plan is not protected by Safesurf".  Further, when I try to click any of the options on the page (like Service Summary, Service Settings, etc) it keeps on giving me the  message "There is no active device"

 

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1 REPLY 1
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Hub Master

Re: Not able to set Safesurf settings

Hi there

Please drop us your details via http://bit.ly/StarHubQuery

Thanks
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