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No one is following up my Starhub Broadband & FibreTV setup

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Senior Commentator

No one is following up my Starhub Broadband & FibreTV setup

I have not finished typing, then suddenly it goes to post my question.

 

I have planned to subscribe Starhub Broadband 1Gbps, and Fibre TV (but not the Home Hub plan). It's been 2+ weeks since my very first request.

  • The first response, there was a problem with the activation of my fibre line, so NetLink trust had to fix it.
  • I've waited for a week for the news, finally had a call 3rd Nov that the fibre line is activated. Technician will come at the premises by 7th Nov to setup the router and fibre line.
  • On 7th Nov, technician came and it was found out there is problem with the fibre box inside the house, so someone will call me again by 1-2 days.
  • On 9th Nov, since no one is calling me, I called back Starhub through the 1633 line and it was said the customer service sent an email to Net Link trust for reminder to call me back.

Not even a single call until today. Is there anyone to call me or I'm just being ignored?

3 REPLIES
Senior Commentator

Re: No one is following up my Starhub Broadband & FibreTV setup

Please refer to my message above. I was having technical difficulties and confusion with the forum, since I can't delete my earlier message.

Senior Commentator

Re: No one is following up my Starhub Broadband & FibreTV setup

Wah, serously no one from Starhub is replying to this thread?

Grand Guru

Re: No one is following up my Starhub Broadband & FibreTV setup

Hi,

 

Please do write to Starhub directly to address your problem.

 

PM to this link to; >> Send private message to Starhub CS  

 

Please submit and provide with the following information;

Message Subject:

Registered subscriber full Name, NRIC/FIN number, account (if any) and your contact & email.

Description:  Do include any other queries here &or this thread for reference.

 

How to send a PM (Private Message) on StarHub Community?

 

Alternately, should you still unable to receive any response you can write to > Starhub Facebook

 

 

i am not starhub staff.