For recontract, do be advised to direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance as we have stopped processing account related queries on StarHub Community.
We'll provide further assistance from there.
I am not asking about a recontract here
I am checking if there is a "free" router included in the package as in your previous deals
So far, I have not gotten an answer
New sign ups are provided with a free router or top up for Google Wi-Fi, depending on the promotions available at point of sign up.
Recontracts will / will not be provided with a free router depending on the plan that they are signing up for, as well as depending on the promotions available. As such, to provide you with an accurate response, I have requested that you reach out to us via our social platforms with your account details for further assistance.
Hope this explains.
I did and was told that recontract customers don't get a free router
Makes one glad to be a long-time StarHub customer doesn't it?