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No more free router

Esteemed Commentator

No more free router

Is it true that there's no more free router included in the fiber broadband sign ups these days? 

10 REPLIES 10
Community Manager

Re: No more free router

Hi xtrocious,

 

May I understand if you are a new sign up or recontracting? Smiley Happy 

 

- Jackson
Esteemed Commentator

Re: No more free router

Is there a difference?

I am thinking of recontracting

Customer Service

Re: No more free router

Yes xtrocious,

 

For recontract, do be advised to direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance as we have stopped processing account related queries on StarHub Community. 

 

We'll provide further assistance from there. Smiley Happy 

 

- Jackson

Esteemed Commentator

Re: No more free router

I am not asking about a recontract here

 

I am checking if there is a "free" router included in the package as in your previous deals

 

So far, I have not gotten an answer Smiley Frustrated

Community Manager

Re: No more free router

I understand.

 

New sign ups are provided with a free router or top up for Google Wi-Fi, depending on the promotions available at point of sign up.

 

Recontracts will / will not be provided with a free router depending on the plan that they are signing up for, as well as depending on the promotions available. As such, to provide you with an accurate response, I have requested that you reach out to us via our social platforms with your account details for further assistance. 

 

Hope this explains. Smiley Happy 

 

- Jackson
Esteemed Commentator

Re: No more free router

Guess that's how loyal customers are "rewarded" these days - thanks 

Community Manager

Re: No more free router

Do reach out to us via the channels above for more details. Smiley Happy 

 

Have a nice day!

 

 

- Jackson
Esteemed Commentator

Re: No more free router

I did and was told that recontract customers don't get a free router 

 

Makes one glad to be a long-time StarHub customer doesn't it? Smiley Frustrated

Trusted Commentator

Re: No more free router

Loyalty is not rewarded nowadays. tempted to switch

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