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No internet working even after 24 hours of installation

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SYY
New Commentator

No internet working even after 24 hours of installation

My fibre broadband got installed yesterday, the technician came and after installing the hardware just went off. My internet is not working, router is blinking.

 

I called 1633 to starhub, they feedback will contact me after checking the problem. But nobody call back.

 

Just now, i call again to starhub. The staff told me that need to submit my case to another further department and need to wait for another 24 hours to have the feedback. He told me that this is not under his stuff. I did not expect this level of service from starhub.

Extremely disappointed starhub services.

1 REPLY 1
Community Manager

Re: No internet working even after 24 hours of installation

Hi SYY, we apologize for the inconvenience this has caused you. Please PM us your registered customer name, registered mobile number, Hub ID / email address via https://bit.ly/2S5w5qq  to check. 



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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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