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No internet Access, problem not resolve

Senior Commentator

No internet Access, problem not resolve

no internet access for 4 days, report on wednesday, toke 23hrs to call back to me and wait for another 3 day for the onsite service to come. tech came down trobleshoot only confirm is Open Net port issue.Signed off and i have to wait for OPen Net to call and book appiontment. And yet still charge me for transport charges $12.84 witout resolve the problem.

3 REPLIES 3
Alumni (Retired)

Re: No internet Access, problem not resolve

Hi klmak33,

 

I'm sure the technicians would like to solve it for you if it is within their jurisdiction. 

 

Have you contacted Open Net yet? 

 

- Ha

Senior Commentator

Re: No internet Access, problem not resolve

Thank you for your kind advise.
Open net had not call me but they resolved my internet connection over
their end. Unfortunately, the internet speed is too slow for my online
gaming. BTW, do I need to call Open net or Starhub to rectify the slow
issue?
Alumni (Retired)

Re: No internet Access, problem not resolve

Have you tried a direct connection with your laptop/computer after restarting your modem/ONT and router separately to refresh network connection?

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.

 

- Amy