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No installation despite given a date during PC SHOW 2013

Respected Commentator

No installation despite given a date during PC SHOW 2013

Hi,

 

I regretted signing up with starhub fibre.

I signed up at pcshow 2013 after waiting 4.5hrs.

Reason why i have to wait for so long, the pc show missed calling my number.

It was after i asked why is my queue no not called, they attended to me.

I was given a date today 20/6/2013 and time is 11am to 1pm at 1100pm 2 hours after PC show has ended.

 

I waited for the technician to come but no one came.

So i called in 1630 to ask. Here is the shocking story.

On their system, there was no appointment on their end.

Now they tried to arrange a July date.

And the customer service even dare to tell me that it was already stated the date is tentative.

Someone will call me if there is any change in appointment.

But this was not stated during signing up for pcshow 2013.

And no one even bother to reconfirm the appointment date.

 

This is one of the horrendous service ever provided by Starhub.

I have signed up M1 fibre before, there were no problems during pc shows nor installations.

Everything went as stated.

Right now, i am waiting for the call back from the so called pc show personnel and i like to request if there is no installation in the next few days, Starhub should annul this contract before it cannot provide the service as stated on the contact.

 

For those who are considering the service from Starhub Fibre, think twice. 

I am not demanding. But certain standards of custoner service should be met

Starhub should stop screwing their own customers.

5 REPLIES 5
Administrator

Re: No installation despite given a date during PC SHOW 2013

Hi,

I'm sorry that this happened
I would have been angry too if I was in your shoe
Can you send me a PM with your details and I'll have someone senior to follow up with you to fix this
Thanks


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy



Respected Commentator

Re: No installation despite given a date during PC SHOW 2013

I was told by 1630, the pc fair personnel will call me back in 48hrs. Now it is Tuesday. Discounting Saturday and Sunday, Starhub can't contact their staff to call me back for 2 full working days. Guess it s time to call in to cancel. Another waste of time. For those who want to sign with them, please think twice. Their service is atrocious.
Administrator

Re: No installation despite given a date during PC SHOW 2013

Hi there,

I'm still following through on this
Let me check with them again


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy



Respected Commentator

Re: No installation despite given a date during PC SHOW 2013

Hi Thomas, I think we are wasting time here. I called 1630 on Thursday they said they will ask the agent to call me. If I want to cancel the contract they inform me to call 1633. Today I called 1633. Manager has not returned me the call. The staff told me they have emailed the sales department for an update. And I have requested to cancel the contract. 1633 said must check with 1630. Lol
Can you advise me how to cancel the contract. Thank you. I will need the most efficient and direct way.
ANX
Senior Commentator

Re: No installation despite given a date during PC SHOW 2013

best you just go starhub customer center. 

better cancel.

i had the same problem last year but they did came to install. now i wish they never come.

i am not getting what i am paying for!