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Nintendo 3DS unable to connect

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New Commentator

Nintendo 3DS unable to connect

Hi,

 

I'm having problems trying to connect to the router through my 3DS.

Attempted to connect through my phone's hotspot and it works fine.

 

What do I do??

4 REPLIES 4
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Community Manager

Re: Nintendo 3DS unable to connect

Hi emptytownn

Will suggest you to hard reset your router, try again via WiFi. Once confirmed it is working, you may configure the security settings again
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New Commentator

Re: Nintendo 3DS unable to connect

What channel are you using, 2.4GHz or 5GHz?
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Esteemed Consultant

Re: Nintendo 3DS unable to connect

hi! you should be using only 2.4gh mode....good luck!

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Windows™ Phone Expert

Re: Nintendo 3DS unable to connect

Hi, kindly ensure that SafeSurf is turned off. Do contact StarHub Customer Care if you are not sure how to do so.

SafeSurf's Login Portal is at: http://safesurf.starhub.com/VCRLS/login.cgi?cb=http%3A%2F%2Fsafesurf.starhub.com%2FPCF%2Fpublic
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Windows Developer | @ReignOfComputer