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Modification Fee

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Modification Fee

Hi Starhub, i recently recontracted my fibre plan from 1Gbps to 500mbps plan when it was due for renewal. I was however charged at a "modification fee" of $30.00 to my bill. I was not informed about the "modification fee" when i was in communication with a sales person on the phone or neither it is stated online when I recontracted.

 

There seems to be a couple of posts with the same issue but there are no reasons stating why this is happening. Can someone get in touch with me? Thanks.